RETURNS & EXCHANGES POLICY

We want you to be happy with your purchase and we sincerely apologise you are not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :

– All exchanges and returns will need to be raised within 5 days of the invoice provided.

– All exchanges and returns will only be accepted upon approval.

– In the interests of hygiene ALL items must be in their original packaging, sealed and unopened.

– All items must be unworn, unused, unwashed, sealed and in its original conditions.

– All items must be purchased originally from Heritage Collections and original receipts will need to be included.

If none of the above conditions are met, we regret to inform you that we are unable to process any claims for exchanges or refunds regardless whether the items have been mailed back to us.

If you are not pleased with your order, please email sales@heritage-collections.co.uk

OTHER TERMS & CONDITIONS

All items that are returned and exchanged, can only be made once.

We reserve the right and full discretion to disqualify you from returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order.

If a refund is approved, your order may be accessed a restocking fee of 10% of the order value. If your order qualified for free shipping, we would have shipped your order for free. You then decide you want to exchange or refund a product, 10% will likely cover the cost of the original shipping.

If an exchange is approved, the customer will be responsible for shipping the return order. We recommend obtaining tracking for your return.

Any item(s) mailed to us without approval will be returned.

Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.

After the returned order is received by Heritage Collections, we will issue a full refund of the item(s) excluding shipping fee or a replacement item(s) of equal value.

Sales item(s) are non-exchangeable nor returnable

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